Healthcare Administration Term Paper Example | Topics and Well Written Essays - 1250 words

Healthcare Administration - Term Paper Example Based on the four elements, the chief operating officer will analyze what might have caused the complaints. The operating officer should prove that the healthcare personnel responsible for treating or handling the patients owed them a duty of care. This analysis will include evaluation of all healthcare persons attached to the emergency room such as, nurses, doctors and ambulance services among others. The operating officer will analyze why the healthcare officers did not offer the patients the required standard healthcare services. Breach of duty analysis will identify whether the personnel’s action matches the standards of competent healthcare experts in the same field. Where a body of standards is used to establish whether the doctor was not negligent, such standards must be logical and rational (Showalter, 2012). The operating officer also establishes the causation of violation of duty of care by the doctor. In establishing what damages were caused to the patient, the oper ating officer must seek to identify whether the damage was caused by negligence of the healthcare personnel or limitations in resources at the emergency room. The officer should interrogate the available resources in the emergency room against the high turnover of patients to know the cause of complain against the clinic. A strategic plan for overcoming the problems associated with the current ER. The strategic plan will involve optimization of the patients’ pathway in the emergency room. Currently, the emergency room is experiencing an increased demand for emergency services. This growth is attributable to an increased in the number of minor and moderate injuries, which has overstretched the facility capacity and resources. The current system of admission is using static information to plan and manage the incoming patients, admissions and discharging and is unable to provide sufficient information for capacity planning (Richards & Rathbun, 1999) Dynamic information system wi ll be capable of highlighting peak volumes and suggest shortage of capacity as perceived by the staff. Capacity planning is based on averages although peak number of patient in ER at a certain time of the day or month is critical. Dynamic System Simulation can be used as a decision making tool readily available, cheap, and efficient to use and optimize in several processes. It mimic an actual process over by including basic hypothesis of a â€Å"what if† analysis. The information system will help the clinic produce information to be used in making appropriate decisions, solve capacity problems of emergency room and facilitate the planning process by the management (Journal of Trauma Management & Outcome). The â€Å"Good Samaritan Law† effect on the appropriate treatment of the ER patients Good Samaritan refers to a person who offers aid in an emergency situation to a person wounded on a voluntary basis. The person giving care to a stranger owes the stranger a duty of b eing reasonably careful. In the medical sense, a Good Samaritan is a professional medical practitioner who gives medical care to a person in an urgent situation. The rescuer helps the sick without any duty to care and with no monetary compensation expected in return. An example is a medical practitioner who comes upon a motor vehicle accident spot. The person who responds and offers aid to injured acts as a Good